Be My Guest. English for the Hotel Industry: Be My Guest

Klappentext This fifteen-unit course deals with the many situations in which hotel employees meet guests! including reception! restaurant and bar work! answering the phone! giving directions! dealing with guests' problems! writing short e-mails and letters! suggesting places to visit and explaining how things work. Zusammenfassung This fifteen-unit course deals with the many situations in which hotel employees meet guests! including reception! restaurant and bar work! answering the phone! giving directions! dealing with guests' problems! writing short e-mails and letters! suggesting places to visit and explaining how things work. A Teacher's Book and Audio CD are also available.

Contenu
1 Introductions 2 The Check-in 3 The hotel bedroom 4 The bathroom, the porter 5 Services in the hotel 6 Location of facilities 7 Room services 8 Problems and solutions 9 Taking bar orders 10 In the restaurant (1) 11 In the restaurant (2) 12 Interesting places to visit 13 Enquiries 14 Using the phone 15 The check-out Personal job files Speaking practice Tapescripts Verb list