Finding New Ways to Engage and Satisfy Global Customers

This proceedings volume explores the new and innovative ways in which marketers find new global customers and build meaningful bridges to them based on their wants and needs in order to ensure high levels of customer satisfaction. Customer loyalty is ensured through continuous engagement with an ever-changing and demanding customer base. Global forces are bringing cultures into collision, creating new challenges for firms wanting to reach geographically and culturally distant markets, and causing marketing managers to rethink how to build meaningful and stable relationships with evermore demanding customers. In an era of vast new data sources and a need for innovative analytics, the challenge for the marketer is to reach customers in new and powerful ways. Featuring the full proceedings from the 2018 Academy of Marketing Science (AMS) World Marketing Congress (WMC) held in Porto, Portugal, this volume provides current and emerging research from global scholars and practitioners that will help marketers to engage and promote customer satisfaction.
Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses, and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complementing the Academy's flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review . Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.

Explores new and innovative ways for marketers to find new customers in the global economy Examines how marketers can ensure high customer satisfaction and maintain customer loyalty Features cutting-edge research from global scholars and academics based on solid theory and rigorous research methodology Provides insights for theory and practice Features papers presented at the 21st Academy of Marketing Science (AMS) World Marketing Congress (WMC)

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Chapter 1. Examining the Impact of Provocation in Green Advertising on Consumers' Attitudes and Perceptions.- Chapter 2. Blink: Advertising in a Multi-Media Environment: An Abstract.- Chapter 3. Sensory Imagery in the Context of Beverage Advertising: How the Senses Affect Product Design and Attitude: An Abstract.- Chapter 4. Value Expressive Advertising and Innovation Acceptance in Healthcare: An Abstract.- Chapter 5. Exploring the Reciprocal Relationship between Brand Identity and Brand Image in a Context of Co-Creation: An Abstract.- Chapter 6. Co-Creation and Media Business: The Value Creation in a Brand Licensing Case: An Abstract.- Chapter 7. Special Session: Nonprofit and Nongovernmental Organization (NPO and NGO) Marketing Examination of Multi-Cultural Perspectives: An Abstract.- Chapter 8. Cross-Cultural Examination of Arts Sector Governmental Policies and Development of Standardized Economic Analyses: An Abstract.- Chapter 9. Co-Production and Social Service Providers'Performance - Parental Satisfaction with Childcare Markets: An Abstract.- Chapter 10. Connecting with Consumers in Subsistence Marketplaces: An Abstract.- Chapter 11. Advancing Mission-Based Metrics: An Abstract.- Chapter 12. The Effects of the Mobile Technology on Overall Tourist Experience: The Case of Augmented Reality Used During a Visit of Chambord Castle: An Abstract.- Chapter 13. Big Consumer Behavior Data and their Analytics: Some Challenges and Solutions.- Chapter 14. Web Personalization Experience: Value Creation or Value Destruction? An Abstract.- Chapter 15. IoT's Consumer Acceptance: A New Perspective: An Abstract.- Chapter 16. New Dimensions of Postpurchase Behavior in the Service Environment: Consumer Behavior Toward Uber after Consumer Ratings: An Abstract.- Chapter 17. Improving Targeting by Taking Long-Term Relationships into Account.- Chapter 18. Managing the Bright and Dark Sides of Humorous Response in Service Recovery: An Abstract.- Chapter 19. Do Variety SeekersRely on Information for Their Food Choice? The Role of Type of Novelty of Food: An Abstract.- Chapter 20. Meanings and Values in the Purchase of a Brand New Car: Study with Brazilian Customers.- Chapter 21. Measuring Comprehensive Typology of Positioning Strategies: An Abstract.- Chapter 22. Think Twice Before Typing: Does Recall Message Strategy Affect Firm Valuation? An Abstract .- Chapter 23. Value Network Segmentation - A Three Factor Model.- Chapter 24. Sustainable Innovation: An Adaptive Capabilities Approach to Understanding its Antecedents and Consequences: An Abstract.- Chapter 25. Examining the Relationship Between Market Orientation and Service Innovation: Fit as Matching Perspective.- Chapter 26. Effect of Service Firm's Sustainability Orientation on New Service Development Competence and Performance: An Abstract.- Chapter 27. Unravelling the Challenges and Opportunities of Social Innovation across Market Boundaries through Images of Dress: An Abstract.- Chapter 28. Driving Sustainable Shopping by Utilizing In-Store Smartphone Messaging: A Reexamination of Regulatory Focus Theory: An Abstract.- Chapter 29. Redefining Generational Cohorts Based on Touchpoint Exposure in Italy and Japan: An Abstract.- Chapter 30. How Trust, Knowledge Integration and Team Sensemaking Capability Influence NPD Success: The Mediating Role of Team Members' Creativity: An Abstract.- Chapter 31. The Impact of Friendship on Entrepreneurial Decision-Making: An Abstract.- Chapter 32. The Impact of Organization Agility, Organization Flexibility, and Environmental Volatility on Radical and Incremental Innovation Performance: An Abstract.- Chapter 33. A Meta-Analytical Review on the Effects of In-Game Advertising on Consumers' Attitudes: An Abstract.- Chapter 34. Comparing Advertising Effectiveness: Successful versus Attractive Male Spokesperson: An Abstract .- Chapter 35. Misconceptions of Branding Behavior in the Retail Sector - A Delphi Study: An Abstract.- Chapter 36. Investigating Political Brands in Non-Party Political Environments: Post-Electoral Reform in Guernsey: An Abstract.- Chapter 37. How Much Change is Too Much? The Impact of Perceived Technological Change onto Sales Force Technology Acceptance: An Abstract.- Chapter 38. The Role of Mindfulness in Consumers' Experiences of Food Well-Being: An Abstract.- Chapter 39. Importance of Ethics and Sustainability in the Fashion Industry: An Abstract.- Chapter 40. Understanding the Relationship and Persuasion Mechanisms between Social Media Influencers and their Followers: An Abstract.- Chapter 41. Web Personalization: Experience, Antecedents and Consequences: An Abstract.- Chapter 42. Why do I Follow Fashion Bloggers? Insights from Jordanian Consumers: An Abstract.- Chapter 43. Movie Piracy in Emerging Economies: I Want to be Innovative, and I Know How Explain My Bad Behavior: An Abstract.- Chapter 44. Implications of Consumer Animosity for Marketing Strategy: An Abstract.- Chapter 45. An Abstract: When andHow Do Chief Marketing Officers Drive Firm Performance? CMO Characteristics, Managerial Marketing Capability, and Firm-Value Creation.- Chapter 46. Social Enterprise Legitimacy in a Hostile Market.- Chapter 47. Corporate Greed and its Effect on Customer Satisfaction, Corporate Social Responsibility and Corporate Reputation among Customers: An Abstract.- Chapter 48. Fusing Complex Big Data Sets to Understand Consumer's Online Relationships that Create In-Store Retail Bonding: An Abstract.- Chapter 49. Consumer Pleasure or Guilt: Luxury Fashion Brand Addiction and Social Media Marketing: An Abstract.- Chapter 50. Building Relationships thro…