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Emotional labor

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High Quality Content by WIKIPEDIA articles! Emotional labor is a form of emotional regulation wherein workers are expected to disp...

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Description

High Quality Content by WIKIPEDIA articles! Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co-workers

Informations sur le produit

Titre:

Emotional labor

Sous-titre :

Affect display, Emotion work, Affective labor, Emotion, Emotional exhaustion, Emotional intelligence, Human fit, Social influence, Customer service, Customer relationship management

éditeur:

Frederic P. Miller

Agnes F. Vandome

John McBrewster

EAN:

9786130248208

ISBN:

978-613-0-24820-8

Format:

Couverture cartonnée

Editeur:

Alphascript Publishing