Process Consultation Revisited: Building the Helping Relationship (Pearson Organizational Development Series)

I. PROCESS CONSULTATION DEFINED. 1. What is Process Consultation?
2. The Psycho-Dynamics of the Helping Relationship.
3. Active Inquiry and Listening as Status Equilibrating Processes.
4. The Concept of “Client.”

II. DECIPHERING HIDDEN FORCES AND PROCESSES. 5. Intra-Psychic Processes: ORJI.
6. Face to Face Dynamics: Cultural Rules on Interaction and Communication.

III. INTERVENTION IN THE SERVICE OF LEARNING. 7. Communication and Deliberate Feedback.
8. Facilitative Process Interventions.

I. Task Processes in Groups 9. Facilitative Process Interventions.

II. INTERPERSONAL PROCESSES. 10. Facilitative Process Interventions.

III. DIALOGUE.

IV. PROCESS CONSULTATION IN ACTION. 11. Consultation in Action: Entry, Settings, Methods and the Psychological Contract.
12. Process Consultation and the Helping Relationship in Perspective.

Texte du rabat

A new member of the renowned PH OD Series! The latest addition to the author's well-loved set of process consultation books, this new volume builds on the content of the two that precede it while expanding to explore the critical area of the helping relationship. Process Consultation Revisited focuses on the interaction between a consultant and client, and explains how to achieve a healthy helping relationship. Whether the advisor is an OD consultant, therapist, social worker, manager, parent, or friend, the dynamics between advisor and advisee can be difficult to understand and manage. Schein creates a general theory and methodology of helping that will enable a diverse group of readers to navigate the helping process successfully.

Résumé

A new member of the renowned PH OD Series! The latest addition to the author’s well-loved set of process consultation books, this new volume builds on the content of the two that precede it while expanding to explore the critical area of the helping relationship. Process Consultation Revisited focuses on the interaction between a consultant and client, and explains how to achieve a healthy helping relationship. Whether the advisor is an OD consultant, therapist, social worker, manager, parent, or friend, the dynamics between advisor and advisee can be difficult to understand and manage. Schein creates a general theory and methodology of helping that will enable a diverse group of readers to navigate the helping process successfully.

Contenu

I. PROCESS CONSULTATION DEFINED. 1. What is Process Consultation?
2. The Psycho-Dynamics of the Helping Relationship.
3. Active Inquiry and Listening as Status Equilibrating Processes.
4. The Concept of “Client.”

II. DECIPHERING HIDDEN FORCES AND PROCESSES. 5. Intra-Psychic Processes: ORJI.
6. Face to Face Dynamics: Cultural Rules on Interaction and Communication.

III. INTERVENTION IN THE SERVICE OF LEARNING. 7. Communication and Deliberate Feedback.
8. Facilitative Process Interventions.

I. Task Processes in Groups 9. Facilitative Process Interventions.

II. INTERPERSONAL PROCESSES. 10. Facilitative Process Interventions.

III. DIALOGUE.

IV. PROCESS CONSULTATION IN ACTION. 11. Consultation in Action: Entry, Settings, Methods and the Psychological Contract.
12. Process Consultation and the Helping Relationship in Perspective.