All Hands on Tech

Informationen zum Autor THOMAS H. DAVENPORT is Distinguished Professor at Babson College, the Bodily Centennial Professor of Analytics at the UVA Darden School of Business, a Fellow at the MIT Initiative on the Digital Economy, and Senior Advisor to Deloitte. He's authored or co-authored 24 books, including Process Innovation, Working Knowledge, Competing on Analytics, and All In on AI. IAN BARKIN is a co-founder of 2B Ventures, an investment and advisory firm, and a serial entrepreneur in RPA and AI. He has an extensive background in BPO and digital operations. He co-authored the book Intelligent Automation and has multiple LinkedIn Learning courses on technology and business. CHASE DAVENPORT is focused on the intersection of artificial intelligence and climate change. After many years as an AI researcher at Accenture, Chase founded the Ocean Beach Institute to bring intelligent technology to coastal climate issues. Klappentext Humans are becoming more technical, and technology is becoming more human. The world of work will never be the same. Praise for ALL HANDS ON TECH "My research and consulting suggests that democratization of IT development is a powerful tool to help companies digitize their operations. This book is a great addition to the sparse literature on the citizen development topic." -- MARCO IANSITI, Harvard Business School Professor, Founder of Keystone.AI, and Author of Competing in the Age of AI "The democratization of digital and data is a crucial trend that no company can afford to overlook. As developments in digital technology and AI continue to unfold, this trend will only gain further significance. All Hands on Tech offers a comprehensive overview of the field, along with practical advice and valuable insights on how to leverage these exciting advancements." -- NILS KAPPEYNE, VP, Architecture & Data at Shell (formerly VP DIY Software Development at Shell) "There is much talk on how application development will be transformed with Generative AI--the no-code, low-code, and traditional coding communities are all abuzz with how the future will be disruptive. Organizations that engage many of their employees in digital transformation will be more successful than those that rely solely on the IT function to do everything. This book is a well-documented and well-grounded guide to enabling digital transformation with 'citizen development.' If you want that broad engagement by 'citizens'--and you should--this book is an effective guide." -- USAMA FAYYAD, Executive Director, Institute for Experiential AI, Chairman & Founder of Open Insights "There is no doubt that AI is democratizing how we build applications, automations, and models. This book is an effective guide to how to achieve that democratization while minimizing risk and maximizing value to the organization." --NITIN MITTAL, Deloitte Global AI Leader, Co-Author of All in on AI "Workers are rapidly becoming AI-ready. Employers must rise to the moment and become citizen-ready. This invaluable book explores real-word examples, and describes how to equip 'all hands' to turn ideas into innovation. It's a must-read for citizens and enterprises alike!" -- PASCAL BORNET, Intelligent Automation Influencer, Author of Intelligent Automation and IRREPLACEABLE Inhaltsverzeichnis Preface xv Introduction xxvii Part 1 Background, History, and Context 1 Chapter 1 Why Citizen Development Is Inevitable 3 What Are Citizens? 4 Why Is Citizen Development Growing? 6 The Front Lines of Digitalization 9 Monarchy, Federalism, or Anarchy? 12 Like Seemingly Everything Else, Citizen Development Is Social 14 Making Citizen Development Safe and Effective 16 Generative AI and the Future of Citizen Development 18THOMAS H. DAVENPORT is Distinguished Professor at Babson College, the Bodily Centennial Professor of Analytics at the UVA Darden School of Business, a Fellow at the MIT Initiative on the Digital Economy, and Senior Advisor to Deloitte. He's authored or co-authored 24 books, including Process Innovation, Working Knowledge, Competing on Analytics, and All In on AI. IAN BARKIN is a co-founder of 2B Ventures, an investment and advisory firm, and a serial entrepreneur in RPA and AI. He has an extensive background in BPO and digital operations. He co-authored the book Intelligent Automation and has multiple LinkedIn Learning courses on technology and business. CHASE DAVENPORT is focused on the intersection of artificial intelligence and climate change. After many years as an AI researcher at Accenture, Chase founded the Ocean Beach Institute to bring intelligent technology to coastal climate issues.

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Humans are becoming more technical, and technology is becoming more human. The world of work will never be the same. Praise for ALL HANDS ON TECH "My research and consulting suggests that democratization of IT development is a powerful tool to help companies digitize their operations. This book is a great addition to the sparse literature on the citizen development topic."
-- MARCO IANSITI, Harvard Business School Professor, Founder of Keystone.AI, and Author of Competing in the Age of AI "The democratization of digital and data is a crucial trend that no company can afford to overlook. As developments in digital technology and AI continue to unfold, this trend will only gain further significance. All Hands on Tech offers a comprehensive overview of the field, along with practical advice and valuable insights on how to leverage these exciting advancements."
-- NILS KAPPEYNE, VP, Architecture & Data at Shell (formerly VP DIY Software Development at Shell) "There is much talk on how application development will be transformed with Generative AI--the no-code, low-code, and traditional coding communities are all abuzz with how the future will be disruptive. Organizations that engage many of their employees in digital transformation will be more successful than those that rely solely on the IT function to do everything. This book is a well-documented and well-grounded guide to enabling digital transformation with 'citizen development.' If you want that broad engagement by 'citizens'--and you should--this book is an effective guide."
-- USAMA FAYYAD, Executive Director, Institute for Experiential AI, Chairman & Founder of Open Insights "There is no doubt that AI is democratizing how we build applications, automations, and models. This book is an effective guide to how to achieve that democratization while minimizing risk and maximizing value to the organization."
--NITIN MITTAL, Deloitte Global AI Leader, Co-Author of All in on AI "Workers are rapidly becoming AI-ready. Employers must rise to the moment and become citizen-ready. This invaluable book explores real-word examples, and describes how to equip 'all hands' to turn ideas into innovation. It's a must-read for citizens and enterprises alike!"
-- PASCAL BORNET, Intelligent Automation Influencer, Author of Intelligent Automation and IRREPLACEABLE

Contenu

Preface xv

Introduction xxvii

Part 1 Background, History, and Context 1

Chapter 1 Why Citizen Development Is Inevitable 3

What Are Citizens? 4

Why Is Citizen Development Growing? 6

The Front Lines of Digitalization 9

Monarchy, Federalism, or Anarchy? 12

Like Seemingly Everything Else, Citizen Development Is Social 14

Making Citizen Development Safe and Effective 16

Generative AI and the Future of Citizen Development 18

Chapter 2 A History of Citizen-Led Innovation 21

Outsiders and Insiders in Business Improvement 21

The Open Innovation/Crowdsourcing Movement 23

Open Source in Software 25

The Maker Movement 26

The Growth of Citizen Science-Starting with Ornithology 28

A Slow but Pronounced Shift 30

Chapter 3 The Citizen Journey 33

Diverse Journeys 33

Initial Capabilities 34

Automation Comes Next 36

The Journey to…