Informationen zum Autor Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over 18 million copies and been translated into more than 25 languages. He has also written or co-authored numerous other books, including Gung Ho!, Big Bucks! and Raving Fans!. The Blanchards currently live in San Diego. Klappentext A straightforward guide to successful customer service, written in the parable style of )The One-Minute Manager(. Zusammenfassung With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.

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A straightforward guide to successful customer service, written in the parable style of )The One-Minute Manager(.

Résumé
With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.