Trust and Digital Transformation in the Public Sector

Auteur

Barbara Ko uch is a Professor of Management at the University of Social Sciences in ód , Poland.

Katarzyna Sienkiewicz-Mäyjurek is Associate Professor in the Department of Management at the Silesian University of Technology, Poland.

Texte du rabat

The authors present the importance of digital trust, as well as its evolving nature manifested along with the progress of digital transformation. It will be of interest to researchers, academics, professionals, and advanced students in the fields of public management, innovation, ethics, and organizational studies.

Contenu

1. Introduction 2. Towards digital transformation in the public sector 3. The essence of organizational trust 4. Public organizations and networks as subjects of organizational trust 5. Redefining organizational trust for the digital era 6. Digital technologies in the public sector 7. Tackling challenges of building digital trust in the public sector 8. Creating trust as a critical issue of digital transformation 9. Conclusions