Tourism and Hospitality Management

Industries that refuse to integrate new technology revolutions in the twenty-first century are more likely to regress in their development. Businesses all over the world have understood how critical it is to use modern digital technologies in order to maintain ongoing growth and income. The realm of digital solutions has seen remarkable advances and achievements during the previous decade. Artificial Intelligence is one of these fascinating technologies (AI). The notion of AI as a technical help is greater, wider, and ubiquitous than it is often misunderstood as a replacement for human authority. However, it has increased trust in the hotel sector by demonstrating the potential for AI-powered robotics to alter its operations, services, and facilities. Today, the hotel business, which is where comfort-defining advances are most quickly implemented, has refined its whole system with the adoption of various novel customer care ways.

Auteur

Mr. Asik Rahaman Jamader is Associated with School of Management Studies, IGNOU, Kolkata, India.Dr. Santanu Dasgupta is Associated with Pailan College of Management and Technology, Kolkata, India.