Inside the Box

How to turn company values into competitive advantage

We are inclined, for whatever reason, to treat values like works
of art. We view them as nice to hang on the wall, and beautiful to
look at, but we don't act as though they truly mean much to
us in the real world. In fact, the opposite is true. The best
organizations understand their values, articulate them clearly, and
hold them higher than any short-term concerns or short-cut methods.
This does not put these companies at a competitive disadvantage. It
is the source of their competitive advantage.

If there's no clarity at the top about what values really mean,
then there's no consistency at the management level or further down
the organization. This means that there's no way to measure, coach,
assess, promote or fire people in line with those values. Any
organization that does not articulate its values concretely
functions like a modern Tower of Babel. No one can be quite sure
that they are speaking the same language at different levels or
different locations within the organization. Decisions don't always
make sense or feel right. Confusion reigns. No matter how
compelling and inspirational the organization's vision may be, its
aspirations fall far short in reality.

Values are about achieving results in a way that is consistent
with what an organization stands for. They provide a direct
connection between the CEO, the factory worker and everyone in
between; and form the basis of the organization's "brand" as
understood by employees, customers, suppliers and even
shareholders. When the work is done right, values provide an
organizing principle, a directional compass that helps
organizations succeed; they become a source of energy for an
organization's vision, strategy and day-to-day efforts. Vision,
strategy, market share, reputation and profits are all very
important - but having a clear and consistent set of values
is far more critical in predicting whether an organization will
continue to succeed and grow as its people, markets, competitive
landscape and technology change. People must make their
contributions to an organization willingly and independently to
bring passion, commitment, creativity and energy to a job. But they
will do so only so long as they believe that what they are doing is
authentic and meaningful, and is part of a code of commitment
shared by the organization as a whole.

Inside the Box focuses on values in a clear and practical
way to understand what they are, where they come from and how they
are transmitted from employee generation to generation. Inside
the Box provides a roadmap for any leader or manager on how to
identify the values that make an organization, department, team, or
individual unique. It also shows how to measure whether an
organization or individual is operating according to those values,
and how managers can use values as the basis for all of their
people decisions and drive superior performance as a result.

Autorentext

Dr. David S. Cohen is founder of, and senior consultant in,
the Strategic Action Group Ltd., a consulting firm specializing in
organizational behavior and leadership development. His work with
corporations helps create a link between the people and the
business plan. His focus is on management and leadership
development; behavior-based selection and performance management;
helping corporations to articulate their values and develop a
strategic vision; and creating high-performance, results-focused
organizations.

Cohen's background spans both corporate consulting and
education. He has consulted with a diverse group of clients in the
United States, Canada and South America, as well as in Europe,
South East Asia, Africa and the Caribbean, assisting companies to
create integrated human resources processes that are aligned with
the business plan, vision and values of individual clients.

He is a sought-after speaker on business values, leadership and
human resource issues and has presented frequently for groups such
as Linkage, IQPC, the US Conference Board, Intelligence Business
Networks (IBN), Malaysia and the Human Resources Professional
Association of Ontario Annual Conference. He is also called upon as
a keynote speaker at a variety of corporate programs.

Dr. Cohen holds a doctorate in Education from Boston University. He
is the author of The Talent Edge: A Behavioral Approach to
Hiring, Developing, and Keeping Top Performers (Wiley, 2001).

Zusammenfassung
How to turn company values into competitive advantage We are inclined, for whatever reason, to treat values like works of art. We view them as nice to hang on the wall, and beautiful to look at, but we don't act as though they truly mean much to us in the real world. In fact, the opposite is true. The best organizations understand their values, articulate them clearly, and hold them higher than any short-term concerns or short-cut methods. This does not put these companies at a competitive disadvantage. It is the source of their competitive advantage.

If there's no clarity at the top about what values really mean, then there's no consistency at the management level or further down the organization. This means that there's no way to measure, coach, assess, promote or fire people in line with those values. Any organization that does not articulate its values concretely functions like a modern Tower of Babel. No one can be quite sure that they are speaking the same language at different levels or different locations within the organization. Decisions don't always make sense or feel right. Confusion reigns. No matter how compelling and inspirational the organization's vision may be, its aspirations fall far short in reality.

Values are about achieving results in a way that is consistent with what an organization stands for. They provide a direct connection between the CEO, the factory worker and everyone in between; and form the basis of the organization's "brand" as understood by employees, customers, suppliers and even shareholders. When the work is done right, values provide an organizing principle, a directional compass that helps organizations succeed; they become a source of energy for an organization's vision, strategy and day-to-day efforts. Vision, strategy, market share, reputation and profits are all very important but having a clear and consistent set of values is far more critical in predicting whether an organization will continue to succeed and grow as its people, markets, competitive landscape and technology change. People must make their contributions to an organization willingly and independently to bring passion, commitment, creativity and energy to a job. But they will do so only so long as they believe that what they are doing is authentic and meaningful, and is part of a code of commitment shared by the organization as a whole.

Inside the Box focuses on values in a clear and practical way to understand what they are, where they come from and how they are transmitted from employee generation to generation. Inside the Box provides a roadmap for any leader or manager on how to identify the values that make an organization, department, team, or individual unique. It also shows how to measure whether an organization or individual is operating according to those values, and how managers can use values as the basis for all of their people decisions and drive superior performance as a result.

Inhalt

Acknowledgements.

Introduction: Daring to Think Inside the Box.

Chapter One: What's Inside the Box? How Values Work.

Chapter Two: Reinforcing the Box: Making Values Meaningful
Throughout the Organization.

Chapter Three: the Discipline of Working Inside the Box.

Chapter Four: Ins…