CompTIA A+ 220-901 and 220-902 Exam Cram

This is the eBook version of the print title. The eBook edition does not provide access to the test engine and practice test that accompanies the print book. This is the perfect study guide to help you pass CompTIA®'s new A+® 220-901 and 220-902 exams. It provides coverage and practice questions for every exam topic, including substantial new coverage of Windows 8/8.1, new PC hardware, tablets, smartphones, OS X, Linux, cloud computing, and professional-level networking and security. Extensive prep tools include quizzes, Exam Alerts, our great last-minute Cram Sheet, and two full practice exams in the ebook. You'll also find ten exclusive Real World Scenario case studies, all linked to simulations or video posted to the book website! Covers the critical information you'll need to know to score higher on your A+ 220-901 and 220-902 exams!

• Deploy and manage desktops and notebooks running Windows 8.1/8, 7, Vista, OS X, or Linux
• Master and practice the six-step A+ troubleshooting process
• Understand, install, configure, and troubleshoot motherboards, CPUs, and memory
• Test and troubleshoot power-related problems
• Use all forms of storage, including SSDs, Blu-ray devices, and RAID systems
• Work effectively with mobile devices, including iOS, Android, and Windows tablets and smartphones
• Install, configure, and troubleshoot both visible and internal laptop components
• Configure Windows components and applications, use Windows administrative tools, and optimize Windows systems
• Repair damaged Windows environments and boot errors
• Work with audio and video subsystems, I/O devices, and new peripherals
• Install and manage both local and network printers
• Understand and work with networks, network hardware, wireless protocols, and cloud technologies
• Install and configure SOHO wired/wireless networks and troubleshoot connectivity
• Secure desktops and mobile devices, implement authentication methods, prevent malware attacks, and protect data

Autorentext

David L. Prowse is the author of more than a dozen computer training books and video products. He has worked in the computer field for 20 years and loves to share his experience through teaching and writing. He runs the website www.davidlprowse.com, where he gladly answers questions from readers and students.

Inhalt

Introduction

Chapter 1 Introduction to Troubleshooting

The Six-Step A+ Troubleshooting Process

Step 1: Identify the Problem

Step 2: Establish a Theory of Probable Cause (Question the Obvious)

Step 3: Test the Theory to Determine Cause

Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution

Step 5: Verify Full System Functionality and, If Applicable, Implement Preventative Measures

Step 6: Document Findings, Actions, and Outcomes

Cram Quiz

Cram Quiz Answers

Troubleshooting Examples and PC Tools

Troubleshooting Example 1-Basic: Display Issue

Troubleshooting Example 2-Intermediate: Power Issue

Troubleshooting Example 3-Advanced: Wireless Issue

PC Tools

More Troubleshooting Tidbits

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Chapter 2 Motherboards

Motherboard Components and Form Factors

Motherboard Components

Form Factors

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The BIOS/UEFI

BIOS, CMOS, and the Lithium Battery

The POST

Accessing and Configuring the BIOS

Flashing the BIOS

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Installing and Troubleshooting Motherboards

Installing Motherboards

Troubleshooting Motherboards

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Chapter 3 The CPU

CPU 101

CPU Technology

Cooling

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Installing and Troubleshooting CPUs

Installing CPUs

Troubleshooting CPUs

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Chapter 4 RAM

RAM Basics and Types of RAM

RAM Basics

Types of RAM

RAM Technologies

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Installing and Troubleshooting DRAM

Installing DRAM

Troubleshooting DRAM

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Chapter 5 Power

Understanding and Testing Power

Testing an AC Outlet with a Receptacle Tester

Testing an AC Outlet with a Multimeter

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Power Devices

Power Strips

Surge Protectors

Uninterruptible Power Supplies

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Power Supplies

Planning Which Power Supply to Use

Installing the Power Supply

Troubleshooting Power Supply Issues

Heating and Cooling

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Chapter 6 Storage

Hard Drives

Hard Disk Drives

Solid-State Drives

SATA

Hard Drive Specifications

Installing Hard Drives

Preventative Maintenance and Troubleshooting Hard Drives

Network Attached Storage

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RAID

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Optical Storage Media

Compact Disc (CD)

Digital Versatile Disc (DVD)

Blu-ray

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Solid-State Storage Media

USB Flash Drives

Secure Digital Cards

CompactFlash Cards

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Chapter 7 Mobile Device Hardware

Installing, Configuring, and Troubleshooting Visible Laptop Components

Laptop 101

Input Devices

Video

Audio

Optical Drives

Fans

Power

Expansion Devices

Communications

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Installing, Configuring, and Troubleshooting Internal Laptop Components

Hard Drives

Memory

System Board and CPU

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Understanding Tablet and Smartphone Hardware

Mobile Hardware Examples

Hardware Differences Between Tablets/Smartphones and Laptops

Tablet/Smartphone Ports and Accessories

Other Types of Mobile Devices and Wearable Technology

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Chapter 8 Installing and Upgrading Windows

Installing and Upgrading to Windows 8

Windows 8 Editions

Windows 8 Minimum Requirements and Compatibility

Windows 8 Installation Methods

Upgrading to Windows 8

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Installing and Upgrading to Windows 7

Windows 7 Editions

Windows 7 Minimum Requirements and Compatibility

Windows 7 Installation Methods

Upgrading to Windows 7

Verifying and Troubleshooting Windows 7 Installations

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Installing Windows Vista

Windows Vista Editions

Windows Vista Minimum Requirements and Compatibility

Windows Vista Installation Methods

Verifying and Troubleshooting Windows Vista Installations

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Chapter 9 Configuring Windows

Windows User Interfaces

Windows Components

Windows Applications

Administrative Tools and the MMC

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System Tools and Utilities

Managing Devices

Operating System Optimization

User Migrations and Customizations

Advanced System Tools

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Files, File Systems, and Drives

Working with Files and File Systems

Managing Drives

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Chapter 10 Maintaining Windows

Updating Windows

Windows Update

Service Packs

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Maintaining Hard Drives

Hard Drive Utilities

Backups

Creating Restore Points

Shadow Copy

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Chapter 11 Troubleshooting Windows

Repair Environments and Boot Errors

Windows Recovery Environments

Boot Errors

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Windows Tools and Errors

Troubleshooting Within Windows

Stop Errors

Improper and Spontaneous Shutdowns

Additional Windows Errors and Error Repor…